Service Management Assignment Example | Topics and Well Written Essays - 500 words - 5

Service Management - Assignment Example The author illustrates the relationship between the named variables using two case studies. The conclusion was that cultural differences between the tourist and the operator greatly influence the supply chain management in this industry. As such, training was needed in order to enhance the cultural skills of the tourism operator in order to improve the process (Koblun, 2011). Basically, this article is trying to point out the fact that cultural greatly influences the tourism industry. This is true especially in the 21st century where various cultures are converging together due to globalization effects (Reisinger, 2009). It is also true that the best way to improve performance is through training as it will enhance intercultural communication skills that can be used in the supply chain management (Wahab, 2001).   From the presented data, the confirmed link from the service performance network includes leadership-strategy-process-services-customer satisfaction-retention and loyalty-financial performance. However, a link that involves staff satisfaction and anything related to the consumers such as retention loyalty and attraction have not yet been confirmed (Johnston, Clark & Shulver, 2012). All this comes due to the positive linear correlations between sales per square meter, share of grocery budget, customer satisfaction and customer referral. All these show that customer loyalty and customer satisfaction is high. The same also illustrates that service value and output quality is high. The named organization has a reputation based on excellent services, which is the reason why customer satisfaction and referral is high. Nevertheless, there is a negative linear correlation between employee turnover, referral, satisfaction, style of supervision and operating ratio. Since these are indicators of employee loyalty, employee service capability and employee

Comparing the consequences of 1990s reforms in Latin America and East Essay - 1

Comparing the consequences of 1990s reforms in Latin America and East Europe - Essay Example After the adoption of the macroeconomic strategies in the 1990s, both regions had high hopes that the new models would produce dynamic economies and abandon the legacy of sluggish growth, which was evident in the 1980s. However, in practice, the results of the macroeconomic strategies were neither as effective as economic enthusiasts expected, nor as bad as economic critics predicted. Therefore, there is a need to take stock of the implications of policy implementation in the regions in the 1990s. This paper will examine the consequences of the 1990s reforms in East Europe and Latin America by examining the policies and anticipated outcomes for the reforms, as well as the consequences of these strategies. Latin America is among the world’s developing region. The region attained political autonomy roughly in the early 19th century. The colonial past, as well as the variety of primary products available for export, strongly influenced the economic development of the region’s societies. This is largely because it was through these export products that the societies entered the global system of production specialization during the last half of the 20th century. The marginal position of Latin American nations, which exported extractive or tropical agricultural crop to the developed world, was not conducive to interdependence among the region’s economies, particularly in the areas of investment and trade (Pop- Eleches 64). As a consequence, during the initial half of the 20th century, the region’s economies responded to economic crises through industrialization oriented towards domestic markets. The beginning of the 1980s witnessed massive economic changes in de veloped economies such as Great Britain and the US. Global inflation adversely affected the price of primary products produced in Latin America. This resulted in massive

Junior Seminar class Essay Example | Topics and Well Written Essays - 250 words

Junior Seminar class - Essay Example l Wild Animals made up 58.3% of the animals featured, Real Domesticated Animals made up of 8.3% of the animals featured, Fantasy Wild Animals made up of the animals featured, and Fantasy Domesticated Animals made up 25.0% of the animals featured. The magazine was made up of 62 pages which means that there was an animal featured for every 5 magazine pages. It is also interesting to note that except for the bird, no other animal was featured twice in the magazine. Other animals featured include the Marine Iguana, Wild Tortoise, Ocelot, Crab, Sea Lion, Elephant, Shark, Monkey, Crocodile, Water Buffalo, and the Horse. Given the nature of the statistics taken from these data, it can be inferred that the publication places a focus on nature and its elements because of the high rate of animals featured in it. The society may also be expected to be a nature loving one because of the emphasis placed on exotic creatures. It may also be noted that a great degree of importance is placed on the animals because of the advertisements and articles made that feature

Physical Therapy Assistant Essay Example for Free

Physical Therapy Assistant Essay Under the observation of a Physical Therapist, a Physical Therapist Assistant (PTA) works to help patients recover from injuries or disabilities within the body. A few exemplifications of their line of work include balance training, exercise, electrical stimulation, massage, ultrasound therapy, and mechanical traction. However, seeing as they are still just assistants, PTA’s must very thoroughly document and report everything they do and turn in their paper work to their overseeing therapist. Although the position is one of a mere apprentice, they are not required to hold a license, but there are several other qualifications needed. Education is the first step to certification. A basic two-year Associates degree is needed. This can be obtained through Murray State College in Tishomingo, Oklahoma. There are two different components that fit into the degree: classroom studies and clinicals. Under the education part of the degree, you would take several courses during your two year term, including rehabilitation, psychology, physiology, kinesiology, and terminology, and anatomy. Other courses include orthopedics, advanced physical therapy procedures, and pathology. Overall, sixty hours of educational course credits are needed. In the second section of studies, you are required to have working experience in the field. These clinicals occur within the second year of your education. Whether it is in a treatment center of some sort or a professional Physical Therapy business matters not, only that you have the experience needed, and in most cases, 2,000 working hours. Seeing as this would put you directly in contact with other people in a medical field, you would be trained in cardiopulmonary resuscitation (CPR) and the basics of first aid. On a side note, since you are in the occupation of physical therapy assistance, you yourself as the therapy assistant should be in good or excellent condition. Oftentimes, the assistant has to work with the patients and help them with mobility, therefore, there is a high necessity to have a physically maintained body as well. After you have secured your Associates degree and completed your physical therapy assistant program with credits, you have become eligible to apply for and take the National Physical Therapy Examination (NPTE). This test is administered by the Federation of State Boards of Physical Therapy. One way that you can help prepare yourself for the exam is by joining professional organizations. Not only would the groups make you look good, they would also offer many network opportunities and benefits in the future. Earning credentials also allows for more preparedness. For example, joining the American Physical Therapy Association (APTA) requires a substantial number of extra experience hours and approximately a year of work before admission. This would give someone a very good head start when it comes to studying for the test. Once you feel prepared enough, you may take your exam. If passed, the graduate may then carry on with their certification of completion for the Physical Therapy Assistant. With this license, you can now go out into the medical field, get your own job as a certified physical therapist assistant, and thrive with the degree and job you love.

Modernism in The Metamorphosis

Modernism in The Metamorphosis The scientific and industrial revolution that affected Europe and the rest of the world in the nineteenth century was further developed with the arrival of the twentieth century. This century was marked with significant progress in sectors such as the sciences, philosophy, social theory, and the arts. However no other field has in my opinion seen such drastic changes as the literary field. Breaking away from literary movements of the other centuries such as romanticism or realism, authors of the modernism borrow from new ideas in anthropology, psychology, philosophy, political theory, psychoanalysis, and physics to create their works. In this essay we will study the impact of any of the above fields in creating a sense of disillusionment, fragmentation, or isolation in the particular work of Kafka called The Metamorphosis. The metamorphosis, as mentioned above, is a work of fiction written by Franz Kafka. After reading this story I can easily see why it has become so popular. Not only is it a great story, but it also stands out because of it use of philosophy and psychology as a way to explain certain human behaviors. The most of obvious concept that influenced Kafka in writing The Metamorphosis is Existentialism. Existentialism is a theory that became very popular during the nineteenth century and that asserts that any given choice will govern the later course of a persons life, and that the person has ultimate will over making choices. In the case of Kafka story, this translates first into solitude and alienation. The isolation and despair that Gregor experienced is obvious from the start. From the very first sentence of the story we notice this solitude. Gregor is lying on his bed in a shape of a gigantic insect and there is nobody around to help him. This theme of isolation is even more present in the rest of the story as we see that Gregor cant depend on anyone for support. He locks himself in his room when he is at home or on the road for business and doesnt go out to meet people. He doesnt have a girlfriend nor does he has friends to rely on in times of need. Instead he isolated himself from society. Another example of this alienation becomes apparent in his relationship with his family. Although he doesnt realize it, his relationship with them is not very good. By being the breadwinner of the family, Gregor leaves no room for his father to be the provider and the responsible one. At the same time he is trying to save money so he can send his sister to a conservatory where she can play violin but fails to discuss that idea with her. In his mind he think that the family is proud and happy with him, however the reality is different and the only thing he accomplishes is to alienate himself from them. Even though he takes care of them, they are still unhappy with him. Furthermore, the theme of isolation and alienation is present with the metaphor of the insect. I think that the reason why Kafka transform his main character into a this bug is to show us how helpless Gregor feels. His life as an insect is no different than his life as a human. Trying to communicate with his family as an insect is impossible and frustrating because all they hear are bug noises that scare them. They dont want him around because his appearance is shameful and they dont want to take care of him as he becomes more and more a liability to them. Throughout the whole story, Gregor is a stranger to everybody. His contact with society is minimal, and his alienation from his family becomes total with his transformation as an insect. The influence of existentialism on Kafkas metamorphosis doesnt only stop to the concept of alienation. The Metamorphosis is also about disillusionment. Besides being isolated, Gregor starts viewing the life as somehow absurd and futile. He cant seem to understand why things like this happen to a good human being like him. All he is trying to do is to make his family happy. He works at a job that he despises so that he can support his family that is having hard times. We can quote him saying: If I didnt have my parents to think about Id have given in my notice a long time ago, Id have gone up to the boss and told him just what I think, tell him everything I would, let him know just what I feel. Despite all this good he is doing, the tragedy of the metamorphosis befalls him and his family abandons him. As time passes by, Gregors disillusion grows bigger. His body falls into a state of despair due to abuse neglect and sickness. He carried threads, hairs, and remains of food about on his back and sides. He spent his days fantasizing about being normal and wondering why this was happening to him. One thing that really shows the influence of the Existentialist philosophy on Kafka is that he doesnt want us to feel bad for Gregor. Instead, the impression I get from reading this is that Kafka wants Gregor to find a meaning to his life even though he is in a bad situation. He should have stopped being depressed because of his family and his job and started living life for him first. If we follow Kafkas reasoning, we can assume that Gregors death is due more to the fact that he was disillusioned and depressed than to the fact that his physical health was deteriorating. To sum up, one can say that the Modernism movement brought forth new ideas to the world of literature and the Metamorphosis is a good example of that. As the world around them was evolving, author like Kafka and Camus looked for other sciences for inspiration and to explain some of the human behaviors. Existentialism provided them with a mean to convey their feelings, especially in regards to isolation, alienation, and the meaning of life in general. Nowadays, because of the quality of their works, they became household names not only in literature but also in other fields such as psychology.

William Blakes The Tyger Essay -- The Tyger Philosophy Literature Pap

William Blake's The Tyger Terror, in the eighteenth century, was commonly considered the highest manifestation of sublimity. "Indeed," writes Edmund Burke in his Philosophical Enquiry into the Origin of Our Ideas of the Sublime and Beautiful (1757), "terror is in all cases whatsoever, either more openly or latently, the ruling principle of the sublime."(1) In Section VII of his aesthetic treatise, Burke tries to explain why this is so: "Whatever is fitted in any sort to excite the ideas of pain, and danger, that is to say, whatever is in any sort terrible, or is conversant about terrible objects, or operates in a manner analogous to terror, is a source of the sublime; that is, it is productive of the strongest emotion which the mind is capable of feeling" (39). The chief effect of the sublime, according to Burke, is "astonishment"--"that state of the soul, in which all its motions are suspended, with some degree of horror," and in which "the mind is so entirely filled with its object, that it cannot entertain any other" (57). These effects are produced when we contemplate dangerous objects which we know cannot harm us. Burke finds examples of this that immediately bring William Blake's poem "The Tyger" to mind: "We have continually about us animals of a strength that is considerable, but not pernicious. Amongst these we never look for the sublime: it comes upon us in the gloomy forest, and in the howling wilderness, in the form of the lion, the tiger, the panther, or rhinoceros" (66). "The Tyger" is, indeed, a poem that celebrates the effects of that sublimity which Burke calls "the concomitant of terror" (66). In this aspect, the poem is reminiscent of one of Blake's Proverbs of Hell: "The roaring of lions, the howling of ... ...lake, The Marriage of Heaven and Hell, British Literature: 1780-1830, ed. Anne K. Mellor and Richard E. Matlak (Forth Worth: Harcourt Brace, 1996) 289. back (3) William Blake, "The Tyger," British Literature: 1780-1830, ed. Anne K. Mellor and Richard E. Matlak (Fort Worth: Harcourt Brace, 1996) 301. All further quotations from this poem are given parenthetically in the text by line number. back (4) William Blake, "The Little Girl Lost," British Literature: 1780-1830, ed. Anne K. Mellor and Richard E. Matlak (Fort Worth: Harcourt Brace, 1996) 282. back (5) William Blake, "The Lamb," British Literature: 1780-1830, ed. Anne K. Mellor and Richard E. Matlak (Fort Worth: Harcourt Brace, 1996) 278. back (6) William Blake, "The Divine Image," British Literature: 1780-1830, ed. Anne K. Mellor and Richard E. Matlak (Fort Worth: Harcourt Brace, 1996) 280. back

Battle of Trafalgar Essay

The Battle of Trafalgar was the most significant battle won by the British against the combined forces of the French and Spanish fleets during the Napoleonic Wars. This battle also had significant impact on the concept of navigation when it comes to the Naval Doctrine of War. This battle proved that tactical unorthodoxy could win battles; even though you might be outmanned and outgunned by your opponent you can still win battles by deviating from the old Naval Doctrine. This battle was part of a much larger campaign called the Trafalgar campaign which included several different battles that led up to the final battle at Trafalgar. This campaign was a long and complicated series of fleet maneuvers carried out by the combined French and Spanish fleets and the opposing moves of the British Royal Navy during much of 1805. These were the culmination of French plans to force a passage through the English Channel, and so achieve a successful invasion of the United Kingdom. The plans were extremely complicated and proved to be impractical. Much of the detail was due to the personal intervention of Napoleon, who was a soldier rather than a sailor. This was largely because Napoleon failed to consider the effects of weather, difficulties in communication, and the intervention of the Royal Navy. Despite limited successes in achieving some elements of the plan the French commanders were unable to follow the main objective through to execution. The campaign, which took place over thousands of miles of ocean, was marked by several naval engagements, most significantly at the Battle of Trafalgar on 21 October 1805. The naval doctrine at the time dictated that both sides should line up parallel to eachother in a straight line so that they could engage in battle and bring all their guns to bear against the enemy. One of the reasons for the development of the line of battle was to help the admiral control the fleet. If all the ships were in line, signaling in battle became possible. The line also had defensive properties, allowing either side to disengage by breaking away in formation. If the attacker chose to continue combat their line would be broken as well. This type of warfare allowed each side to fight a battle and then to disengage at any time to minimize the losses to their fleet. However with England under threat of invasion by Napoleon and his grand army, British Admiral Lord Horatio Nelson needed to ensure that the British were in control of the seas. In order to do this Nelson needed to fight and win a decisive battle that would clearly establish Britain’s naval supremacy. However in order to do this he would have to make sure that the combined French and Spanish fleets actually remained in the battle long enough to win a decisive victory. What Nelson planned on doing was instead of lining up parallel to the opposing fleet, Nelson would take his navy and charge at the enemy and deliberately cut the their battle line in two. This type of deviation from normal naval warfare in terms of navigation was unheard of at the time. Despite the risk to the British fleet, Nelson believed that this was the best way to engage the enemy fleet in the upcoming battle because it had numerous advantages. The primary advantage was that this would allow the British to cut half of the enemy fleet off, surround it, and force a fight to the end. This is unlike normal engagements where the battle was often inconclusive due to the fact that both fleets would withdraw before a clear winner could be seen. The plan had three principal advantages. First, it would allow the British fleet to close with the Franco-Spanish fleet as quickly as possible, reducing the chance that it would be able to escape without fighting. Second, it would quickly bring on close quarters battle by breaking the Franco-Spanish line and inducing a series of individual ship-to-ship fights, in which the British were likely to prevail. Nelson knew that the better seamanship, faster gunnery, and higher morale of his crews were great advantages. Third, it would bring a decisive concentration on the rear of the Franco-Spanish fleet. The ships in the front of the enemy fleet would have to turn back to support the rear, and this would take a long time. Additionally, once the Franco-Spanish line had been broken, their ships would be relatively defenseless to powerful broadsides from the British fleet and would take a long time to reposition and return fire. The main drawback of this strategy was that sailing the British fleet into the combined French and Spanish battle line, the British ships would be fully exposed to the enemy broadsides without the ability to return fire. In order to lessen the time the fleet was exposed to this danger Nelson would have to drive the fleet straight into the enemy battle line as fast as he could. This was yet another departure from navigation rules of naval warfare. Nelson was also well aware that French and Spanish gunners were ill-trained, nd would probably be supplemented with soldiers. These untrained men and would have difficulty firing accurately from a moving gun platform. This was in stark comparison to British gunners who were well drilled, and the Royal Marines who were expert marksmen. Another advantage that the British fleet had was that the enemy was sailing across a heavy swell, causing the ships to roll heavily and exacerbating these problems. Nelson’s plan was indeed a gamble, but a carefully calculated one. The battle itself started exactly as Nelson wanted it to. The British fleet was able to successfully cut the French and Spanish battle line in half thus forcing a close quarter’s battle. Despite the huge risk that Nelson was taking his plan ended up working. Nelson scored a huge victory against the combined French and Spanish fleet. He managed to capture over twenty of the enemy ships and inflicted heavy casualties against while suffering few casualties himself. Unfortunately during the battle Nelson was pierced by a musket ball and died from his wounds before he could see the outcome of the victory. Some argue that his loss outweighed any gains made by the British Navy. Following the battle, the Royal Navy was never again seriously challenged by the French fleet in a large-scale engagement. Napoleon had already abandoned his plans of invasion before the battle and they were never revived. This battle firmly established Britain’s naval supremacy over France. In terms of navigation, this battle was very significant. The most important thing is that it proved that following standard navigational techniques during an engagement won’t always win a battle. The best tactic is to be unpredictable so that the enemy has to adapt to what you are doing thus giving you the tactical advantage. This is exactly what Nelson did in the Battle of Trafalgar and it paid off. He proved that sometimes in battle deviating from the norm of battle navigation is the best thing to do, and ever since navies around the world have looked to the strategies employed by Nelson. What is being done today is that naval commanders are being educated about naval history so that they can learn and even employ these types of strategies if they need to in battle. In conclusion, the Battle of Trafalgar was a turning point in which ships would fight naval battles in terms of navigation due to the tactical unorthodoxy employed by Nelson. This battle has had long term effects and even today commanders look back and employ some of the same strategies used. The importance of this battle cannot be underestimated because not only was it the turning point in the Napoleonic Wars for the British in terms of establishing naval supremacy at the time, it was a turning point in naval warfare. Navigation would never be the same thanks to one man and one decisive battle.